FAQS

Do I need an account to place an order?
No. You can also place an order as a visitor. However, if you have an account with us, there are some benefits:
Quick checkout process
Easily check your order status and order history
Receive updates detailing our new versions and special promotions

2. Which payment methods do you accept?
We accept cash on delivery in some areas

3. Is my online order safe?
When making an online purchase with a credit card, all your information will be entered into the SSL-secure web page. Then, your information will be encrypted by SSL and sent directly to our network of credit card providers, where your card and transactions will be authorized and approved. Your credit card information will not be stored on our server.

4. Is there an exchange rate?
All of our transactions are based on the US dollar. If your credit card uses other currencies, the total amount of your order will be calculated based on the daily exchange rate on the date when the card-issuing institution processes the transaction.

5. How do I set my delivery address?
As our website and services are based on English, all the information you enter must be input in English, including punctuation. If some of the letters in your address contain non-English letters, it is recommended that you use similar English letters. For example, you can use the letter "?" Change to "c".

Can the delivery address be changed after placing an order?
Please note that once your order is processed or dispatched, your delivery address cannot be modified. Please update your delivery address to your residential address instead of your vacation address, as we don't know how long the customs department at the destination will leave the package idle.

7. How long does the transportation take and how can I track my package?
The delivery time depends on the shipping option you choose. After the order is dispatched, we will send your tracking number and tracking website via email. We are not responsible for any delays caused by the customs department of your country.

8. What should I do if there are no goods in my order?
If there are still omissions, please contact us immediately.